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The New Work Environment After COVID-19: An IT Perspective

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The New Work Environment After COVID-19: An IT Perspective

As America begins to reopen her economy, many companies find themselves questioning what the “new normal” will look like and whether the workforce will have to remain remote for some time.

Concerning Information Technology (IT), COVID-19 has undoubtedly presented plenty of challenges, including a five-fold increase in carefully orchestrated cyberattacks.  But as the world of work tries to return to some semblance of normality, here are the items businesses need to be keeping front of mind when it comes to IT.

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Work from Home (WFH) Setups Are Not Going Away

While the President may be pushing to get the economy firing on all cylinders again, the crisis has shown us that nothing is guaranteed for very long. Even businesses that have decided to bring employees back to work may want or need to support WFH for some time to come.  This could be because employees have medical conditions that require them to avoid even low levels of COVID-19 exposure, because of personal concerns about exposure, or some combination of the two. Many businesses may be experiencing what feels like a continuation of the slowdown, including fewer employees in the office.

Therefore, it makes sense to use this time to assess the hardware and software used “on the fly” the first time around.  Assess hardware first, especially if an employee’s WFH setup includes personal hardware.  Next, tighten up and review data protection and compliance protocols and procedures.  Compliance policies will require the same documentation for WFH employees as for on-premise employees.  Review software licenses that may have been bought in haste, and ask your IT provider if the software is a good long-term solution.  

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Utilize Emerging IT Solutions, But Remain Vigilant

Since WFH will define at least part of the “new normal,” there will inevitably be a glut of innovation to hit the market that will help companies operate with a distributed workforce. Early adopters will leverage the most significant competitive advantages, but IT leaders should remain aware of the threat posed by relatively untested software.

With the continuing decentralization of data, it’s essential to continually monitor the security threat posed by emerging technologies.  That’s why it’s vital to develop multi-faceted risk mitigation strategies to defend against cyberattacks undertaken by those who’ve learned how to gain unauthorized entry to new and emerging software platforms.

A data breach can cause catastrophic reputation damage, not to mention subsequent enormous regulatory fines.  Thus, it makes sense to ramp up mitigation strategies, given data security will increasingly be in the hands of remote employees.

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Cloud Technology Will Form the Cornerstone of the “New Normal”

It will come as no surprise that those companies caught “on the hop” by quarantine shutdowns will have learned lessons from their experience.  Chief among them is migrating applications and file servers to the cloud, as well as increasing the use of cloud-based SaaS solutions.

The need to access everything, everywhere, is greater than it ever has been before.  While many would argue the cloud revolution was already underway, 2020 will mark the year that even many skeptical companies made the move to the cloud, as:

  • Companies facing on-premise hardware upgrades before the Covid-19 crisis will find lower up-front costs for cloud infrastructure, and nearly immediate spin-up versus long lead times and disrupted supply chains for hardware orders;
  • Managing a workforce that works remotely some or all of the time is well-suited to cloud-hosted data repositories and applications.

The cloud versus on-premise debate continues, but the Covid-19 crisis has led to a greater willingness to adopt cloud solutions than ever before.

Review Offshore Technology Partners

During times of crisis, IT-based support systems will be tested more than ever before. For customer-facing businesses, the global pandemic has unveiled weaknesses in offshore technological solutions.  Those with outsourced call centers, live chat software, and IT infrastructure support have struggled.  The pain has been particularly sharp for those who have arrangements involving operations in the Indian subcontinent.

Thus, it could be time for many companies to reassess those relationships and onshore IT support arrangements.  In many instances, it would make sense to explore the potential of artificial intelligence (AI) and machine learning (ML) solutions in this regard, principally in relation to customer support.  Successful implementation could both mitigate support issues brought on by future lockdown restrictions while providing considerable cost savings in human resources.

Wrap Up

IT has a huge part to play as businesses get back up and running, particularly if cases rise once again, forcing firms to revert to work from home (WFH) setups.  Security is of critical concern, and companies will be asking IT providers for more and more secure workflows for cloud-hosted data and applications.

For many companies, this crisis will renew a drive to migrate essential functions away from physical hardware into the cloud.  The move will not only provide much-needed savings moving forward, but it will also help provide novel IT-based solutions.  Finally, for the human component of IT, companies will increasingly look to bring support relationships onshore while exploring the potential of artificially-intelligent customer-facing solutions.

During these unprecedented and uncertain times, businesses need to implement highly available, secure, and flexible IT systems to succeed.  In almost all scenarios, those goals are much quicker to attain with the help of a trusted technology advisor. In that regard, TeamLogic IT has been a best-in-class provider of reliable, managed IT solutions since 2004.  Their unrivaled knowledge of cutting-edge technological solutions can help your company leverage technology to your advantage.  

For more information and free consult about your network and security, contact

John GriffithJohn Griffith, This email address is being protected from spambots. You need JavaScript enabled to view it., 704.601.7454 x701

Also visit their website: 

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